Returns & Exchange
Last updated: 1 September 2026. Hamayl Designer Hub accepts returns and exchanges for wrong or defective items reported within 24–48 hours of delivery, supported by an unboxing video.
Can I return or exchange a product?
Yes, if there is a genuine issue with your order — you received the wrong design, the wrong quantity, or the fabric arrived damaged or defective. Contact us on WhatsApp within 24 to 48 hours of delivery with your Order ID and unboxing proof.
What proof do I need?
A continuous unboxing video that starts before the parcel is opened and clearly shows the sealed packet and its contents. Claims without unboxing video cannot be processed, because cut fabric cannot be re-verified after handling.
What is the return window?
| Situation | Window | Outcome |
|---|---|---|
| Wrong item sent | 24–48 hours of delivery | Free replacement or full refund |
| Damaged / defective fabric | 24–48 hours of delivery | Replacement or refund of that item |
| Missing item from parcel | 24–48 hours of delivery | Item shipped free of cost |
| Change of mind / wrong choice | Not accepted | Fabric is cut to order |
What cannot be returned?
- Fabric that has been cut, washed, stitched, ironed or altered by the customer.
- Change-of-mind returns — every piece is cut to your ordered length.
- Iron-on patches that have already been applied.
- Sale or clearance items, unless they arrive defective.
- Minor colour variation caused by screen or lighting differences, which is normal for digital prints.
How do I start a return?
- Message +92 334 8140864 on WhatsApp within 24–48 hours of delivery.
- Send your Order ID, the unboxing video, and photos of the issue.
- We review and reply, usually the same working day.
- If approved, we arrange pickup or share a return address. Return shipping is free when the fault is ours.
How long do refunds take?
Approved refunds are processed within 5 to 7 working days of us receiving the returned item, by bank transfer, JazzCash or Easypaisa to the account you provide. Original delivery charges are refunded when the error was ours.
Need help?
WhatsApp / Call: +92 334 8140864 · Support hours: Monday–Saturday, 10:00 AM – 8:00 PM (PKT).